The Sales Support Administrator provides essential administrative and operational support to a sales team, ensuring smooth sales processes and customer satisfaction. Key responsibilities include managing customer communications, processing orders, tracking sales data, and maintaining records. They also handle a variety of administrative tasks to support the sales team's efficiency and effectiveness.

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Primary Accountabilities

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Process all customer sales orders with due care & attention, adopting a ‘get-it-right first time’ approach.

 

Ensure required customer paperwork is completed correctly as applicable to Didsbury or individual customer requirements and within agreed timescales.

 

Ensure the timely & professional delivery of customer quotations.

 

Question any sales order or quotation that does not appear to make financial or business sense.

 

Follow up quotations in a timely manner or as required to align with customer timelines to maximise the quote conversion success rate.

 

Assist the Finance Department with customer credit control to ensure payment is received to terms.

 

Attend internal company and customer meetings as requested to take minutes of the meeting and contribute as applicable.

 

Provide administration support as requested for any exhibitions, conferences, customer meetings, customer trials, quarterly business reviews, or Global Partnership meetings.

 

Record any new customer interactions into the CRM system.

 

Process repairs & goods returned for service, ensuring full traceability of the return is tracked by following the correct invoicing process, according to the work carried out for the service &/or repair.

 

Manage a database of annual customer service requirements, including customer

communication to organise the relevant service requirements via Didsbury Engineering or one of

our authorised service centre partners.

 

Provide general office administration support including answering the telephone, responding to customer requests, data entry, filing, paperwork shredding and correspondence via telephone, letter and email.

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Essential Personal Skills / Attributes

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Communication: Excellent written and verbal communication skills are essential for interacting

with customers and colleagues, preparing reports, and managing correspondence.

 

Organization and Time Management: The ability to manage multiple tasks, prioritize effectively,

and meet deadlines is crucial in a fast-paced sales environment.

 

Customer Service: Providing excellent customer service, addressing inquiries, and resolving

issues is a core function of the role.

 

Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is generally

required, and familiarity with CRM software is often preferred.

 

Sales Process Knowledge: Understanding basic sales processes and terminology is important for

supporting the sales team.

 

Analytical Skills: The ability to analyze data, generate reports, and identify trends is important for performance monitoring and decision-making.

 

Problem-Solving: The ability to identify and resolve issues independently and collaboratively is essential.

 

Attention to Detail: Accuracy in data entry, documentation, and order processing is critical.

 

Adaptability: The ability to adapt to changing priorities and work effectively in a dynamic environment is important.

 

Teamwork: The ability to collaborate effectively with the sales team and other departments is essential.

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Additional Desirable Skills:

 

Sales Contract and Agreement Familiarity.

 

Knowledge of sales contracts and agreements can be beneficial.

Experience with CRM Systems.

 

Hands-on experience with CRM software can streamline workflows and improve efficiency.

 

Basic Accounting Knowledge.

 

Some understanding of accounting principles can be helpful for tasks like commission tracking.

Data Analysis Skills.

 

The ability to analyze sales data and generate reports using tools like Excel is often required.

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To apply for this role, please see below: